1. Make sure the watch is being used with only Android (1st gen doesn’t work with any iOS device) phones with Android OS v4.3 or later. SOP on checking the compatibility: https://www.asus.com/us/support/FAQ/1009104/ 2. SOP for basic troubleshooting for pairing error: https://www.asus.com/us/support/FAQ/1009108/ 3. SOP for how to pair the watch with the phone for the 1st time: https://www.asus.com/us/support/FAQ/1009103/ 4. Latest ZenWatch 1st gen firmware update M1D63K was released yesterday. How to update SOP: http://dlcdnet.asus.com/pub/ASUS/Wearable/ASUS_ZenWatch/ASUS_ZenWatch_WI500Q_M1D63Q.pdf 5. More information can be found on the user’s manual (pdf) here: http://dlcdnet.asus.com/pub/ASUS/Wearable/ASUS_ZenWatch/ASUS_ZenWatch_UpdateSOP_E.pdf
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